Please buy in confidence. We guarantee the authenticity, freshness and quality of everything we sell. We take our responsibilities to you as a purchaser very seriously. Please contact us before you return any item.
Due to the nature of cosmetic and makeup products, we do not accept returns on these items unless they are damaged during delivery of your order. In this event we will work with you to arrange for replacement products.
For non cosmetics items, we will ONLY accept returns if the product packaging is unopened, unbroken seals, unused, not damaged AND if you return the product(s) within seven (7) days from the date you received it AND if you have received a RMA (Return Merchandise Authorization) number from us. Please email us immediately when you decide to return a product at: [email protected]
Please provide us with your reason for requesting a refund or exchange. We will promptly respond with your RMA should we determine that your request falls within the parameters of this policy. You will not be able to send back a package without an RMA number. We regret we are unable to refund non faulty products that are returned to us used or in an unsalable condition (e.g. with broken seals, damaged packaging etc).
For your protection, we recommend that you use a delivery service to return items that provides tracking information. Please note that you will be responsible for the cost of returning the goods to us unless we delivered the item to you in error or the item is faulty. We are not liable for items which are lost or damaged upon return. The liability in this situation lies with the carrier and any claims for compensation must be raised directly with them.
If your order was sent out with free postage and packing and the value of your returned items is such that it takes the total of your order below our free postage threshold, then the relevant postage charge, as set out above, will be deducted from any refund total.
In the unlikely event that your item arrives damaged, is faulty or is not as described please get in touch with us immediately. If you do not advise us within 7 days of delivery you will have been deemed to accept the item(s). We aim to replace your item to your satisfaction. If this is not possible, a full refund will be given.
All refunds will be processed promptly, however please allow up to 28 days, beginning with the day on which notice of cancellation was given for your refund to be credited back to your original credit card or PayPal account.
Our returns address is:
Christopher Drummond Beauty
522 Highway 9 North
Manalapan, NJ 07726